Dazzling Knowledge

Tuesday, July 31, 2007

Outsource Insource This!

As the United States continues to move further from a strictly manufacturing and agriculture-based economic power to one that depends increasingly on service-related industries, the outcry of concern for many was that suddenly white-collar jobs as well as blue-collar ones were migrating overseas. Customer service and tech support would become chief sources of income for firms based out of India, which hosts a large population of college-educated, tech-savvy, English-speaking citizens for whom the U.S. dollar goes much farther.

However, according to this article in techlogg.com, what goes around comes around: some Indian IT companies have exhausted their supply of available workers, and now they are forced to -- wait for it -- outsource jobs to the United States:

“The market has already seen the first signs of this trend. For example, the Indian embassy outsourced its visa collection and delivery services to a U.S. company. Many Indian IT firms with operations spread across the U.S. and Europe are now outsourcing a part of their administrative work locally” Roy said.

The irony is that as India booms, it may be forced back to western countries to find suitable workers, workers who were most likely put out of work when companies chose India to offshore its IT & T services in the first place.

I, for one, welcome our new Indian overlords, and would like to take this opporunity to compliment their ancient culture, beautiful actresses and multi-armed deities.

P.S. Outsourcing tech support overseas isn't always an ideal solution for U.S. companies.

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